HEM TECHNOLOGY LLP | GSTIN: 27AATFH2987A1Z2 | Registered office: 169 Lower, Floor Number 1, CITI MALL, New Link Road, Near Infinity Mall, Andheri (West), Mumbai, 400053, Maharashtra, India
This Refund & Cancellation Policy applies to services purchased from HEM TECHNOLOGY LLP. Because we deliver professional IT and technology services, refunds depend on the nature of the engagement and work already performed.
You may cancel a scheduled service or project by written notice to mail@hemtechsolutions.com. Cancellation fees may apply if work has already started, third-party costs were incurred, or resources were allocated.
Refunds may be considered when: (a) we are unable to deliver the agreed service; (b) duplicate payment was made; (c) a prepaid retainer was not utilised and no work was performed. Refunds are not available for completed deliverables or consumed support hours.
Approved refunds are processed within 7–14 business days to the original payment method. Bank or gateway charges may be deducted where applicable.
Monthly managed IT or cloud support plans require 15 days written notice before renewal cancellation. Fees for the current billing period are non-refundable unless otherwise stated in your agreement.
Licences, domains, hosting, or software purchased on your behalf from third parties are subject to the vendor's refund policy and may be non-refundable.
If you believe a charge is incorrect, contact us within 7 days at mail@hemtechsolutions.com with invoice details. We will review and respond promptly.
HEM TECHNOLOGY LLP | mail@hemtechsolutions.com | +91 79909 46159 | Registered office: 169 Lower, Floor Number 1, CITI MALL, New Link Road, Near Infinity Mall, Andheri (West), Mumbai, 400053, Maharashtra, India.